I had somewhat of an epiphany* yesterday while listening to someone complain about their computer-related problem to me. While I’m technically (no pun intended) in I.T., it seems people think I also have a degree in psychology.
I don’t, btw.
Something very interesting happens when people start telling you about their problems. They tell you much more than you need to know, or is in any way relevant to the situation at hand. While people are explaining what’s wrong with their computer, I am also given more detail about their current physical ailments and emotional state of well-being (or not so well-being) simultaneously than I could possibly retain.
Maybe it has to do with people’s uncomfortableness with technology. I’m not sure, but I would love for someone much smarter than me to do a study on this phenomenon, specifically to this type of situation. For now, I will examine it with my own unqualified eyes.